Shipping policy

 

We are committed to delivering your order safely and on time. Please read the following shipping policy before placing your order.

1. Order Processing

  • Orders are usually processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sales, promotions, or busy periods, processing may take slightly longer.

  • You will receive an order confirmation after placing your order and shipping confirmation once your order has been dispatched.

2. Shipping Time

For orders within Pakistan, the estimated delivery time is:

  • Major Cities: 2–5 business days

  • Other Areas: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or discounted shipping rates. Any applicable offer will be clearly mentioned on our website.

4. Cash on Delivery

If Cash on Delivery (COD) is available, customers may pay for their order when it is delivered.

Please make sure that the phone number and delivery address provided during checkout are correct so that the courier can contact you when necessary.

5. Order Tracking

Once your order has been shipped, we may provide you with a tracking number through SMS, email, WhatsApp, or other available communication methods.

You can use the tracking information provided to check the status of your shipment.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order cannot be delivered because of an incorrect, incomplete, or incorrect contact number, additional delivery charges may apply for re-shipping the order.

7. Delayed or Lost Orders

While we work with reliable courier services, delivery delays may occasionally occur due to circumstances outside our control, including:

  • Severe weather

  • Public holidays

  • Courier delays

  • Address issues

  • High order volumes

  • Unforeseen logistical problems

If your order appears to be significantly delayed, please contact us and we will assist you in checking its status with the courier.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible after receiving the order.

We may request photographs or videos of the package and the product to help us investigate the issue and determine the appropriate resolution.

9. Delivery Issues

If you have not received your order within the expected delivery period, please contact us with your order number and contact details so we can assist you.